Guidance for solving wicked problems
Jonathan Rosenhead (1996), of the London School of Economics, presented the following criteria for dealing with complex social planning problems – criteria that were clearly influenced by the ideas presented by Rittle, Webber and Ackoff.
accommodate multiple alternative perspectives rather than prescribe single solutions
function through group interaction and iteration rather than back office calculation
generate ownership of the problem formulation through transparency
facilitate a graphical (visual) representation for the systematic, group exploration of a solution space
focus on relationships between discrete alternatives rather than continuous variables
concentrate on possibility rather than probability
Source: What’s the problem? An introduction to problem structuring methods, J. Rosenhead, Interfaces 26(6):117-131, (1996).
Project coordinator: Richard Tanter
17 May 2008